Refund Policy
Skinzen Euro Refund Policy
At Skinzen Euro, we believe in the quality of our products and want to ensure that our customers are completely satisfied with their purchases. We offer a straightforward refund policy to provide peace of mind when you shop with us.
30- Day Money - Back Guarantee
- Eligibility: You can try our products risk-free for 30 days. If you are not completely satisfied with your purchase during this período, you are eligible for a full refund.
- Condition of Products: To quality for a refund, the product must be returned in its original condition, including all original packaging and accessories. Products that are damaged or show excessive wear and tear may not be eligible for a full refund.
How to Initiate a Refund
- Contact Us: To begin the return process, please contact our support team at support@skinzeneuro.com. Provide your order number and a brief explanation of why you are not satisfied with the product.
- Return Authorization: Our team will assess your request and, if applicable, provide you with a Return Authorization and instructions on how to return the product.
- Shipping the Product: You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the product arrives back at our facility.
- Receiving Your Refund: Once we receive and inspect the returned item, we will process your refund. Refunds are typically issued to the original method of payment within 5-7 business days.
- Refunds are only available for products purchased directly from Skinzen Euro. If you purchased our product through another relailer, please contact them for return and refund Information.
- Our refund policy does not cover products that are modified or used in way that goes against the intended use.